FAQs
Do you have a question? Let us help you find the answer...
Orders
Yes, we offer in-store pickup. Please note our hours of Tuesday through Saturday, 10-5:30PM. Just select Pick-Up within the shipping options of your order process.
Please remember we are a small business. When we choose to offer a promotion, we are unable to bundle reward points or additional discounts on top of the sale price.
Yes. Please contact the store to relay this message or include the note with your order. Questions specific to your order may be asked in order to verify your identity, but we are happy to accommodate your request.
The state of Montana does not have a sales tax so items purchased by La Cuisine will not be charged tax.
As a small business located in a sales-tax exempt state, we do not have sufficient nexus in any of the other 49 states to be required to collect and report sales tax.
Yes. We take the security of our orders and customer's identity very seriously. It is one reason we have partnered with Shopify, the leader in online point of sale transactions. Please read more about our privacy policy on our website.
Not at this time. Please keep in mind we are a small, veteran owned business. It is often not possible for us to match loss-leaders offered by large big-box vendors.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
*Rates from 0% APR to 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.
For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.
To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.
If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Our shipping policy can be found on our website.
You are welcome to contact us at tina@lacuisine-bozeman.com to make a request. However, keep in mind, we try to work expediently and efficiently. While it may seem your order has not shipped, it may be packaged and ready to ship and therefore unable to be altered.
When your order ships you will receive a shipping notification complete with a UPS or USPS tracking number.
All our orders will be shipped USPS or UPS Ground, insured. Please contact us at tina@lacuisine-bozeman.com to report a damaged delivery, along with photos to document the damage. We will then determine if a UPS claim is the best course of action, if a product return is necessary, or an alternative solution. Once approved, you can proceed with a refund or exchange.
Yes. We will ship the products that are available promptly rather than waiting on individual back ordered items. Additional shipping charges may apply.
Please find our return policy on our website. Please note: All Special Order Only items are NOT returnable. If you asked us to order in an item we do not normally stock, it is important that you are confident you really want those items. Upon owner approval, it may be possible to return for store credit only, but again, that is with approval only and should not be expected.
Clearance items are non-returnable. You will know they are clearance by either a red pricing sticker or a listing in the Clearance section of our website.
Sale items may be exchanged or returned for a store credit. Refunds are only issued in the same form as original payment, with a receipt and when the product is in clean, original condition, and in the original packaging. Please see our refund policy for more information.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Stopping by the store will be your best opportunity to select your new item(s) and receive it in a timely manner.
If you are ordering online, please include your new selections with your return request.
Yes! In fact, without proof of exact payment ( a receipt) you will only be issued a gift card rather than a cash refund.
Classes
Below are some common questions about our cooking classes
All classes are located in our storefront.
2405 W. Main, Ste 6
Bozeman, MT 5971
Classes usually have 15-17 participants and the average duration of our current cooking classes is 2 to 2 1/2 hours. You will be seated/standing at your work station as your instructor demonstrates techniques. When hands-on approaches are implemented, the instructor and/or any assistants will walk around providing individual feedback and support.
If you are not feeling well or have been around someone who is sick, please stay home and get well.
Unfortunately, we are unable to accept class cancellations. Similar to a concert or theatre ticket, our chefs have worked very hard to prepare for the evening's event and ingredients are purchased in advance. If you call to let us know about a conflict, La Cuisine may be able to help find a replacement for your seat(s) using our waitlist. If the seat can be filled, we will be able to credit your class for another date. Alternatively, we recommend you coordinate for someone else to take your seat(s).
La Cuisine reserves to right to cancel or reschedule a class 48 hours prior to its scheduled time if it does not meet the minimum number of guests. If La Cuisine must cancel a class, all participants will have the choice between a refund or a class credit to attend at a later date. We also reserve the right to change a chef/instructor or menu previously published, depending upon availability.
Yes. Classes of all skill levels are offered, but please be assured there are takeaways for nearly every skill level in our classes. If needed, a skill level will be noted in the course description.
Yes. If you seek a truly signature class experience, book a private class instead. We will work together to tailor the class to suit your group and your choice of menu and culinary preferences. An instructor will lead your group in a collaborative, memorable and cozy cooking experience for 8-18. Keep in mind, chef costs are static so it is more economical with at least 15 people. A private event is a distinct option for birthday parties, bridal showers, dinner parties, corporate groups, holiday events and so much more. Contact us for more information.
Classes are designed for 18 and older unless it is a class specifically advertised for kids, 8 and older. Some youth may be a great fit for a specific class and just need to be accompanied by a paying adult.
Nuts and common food allergens (e.g. wheat, dairy, eggs, shellfish) are frequently used in our kitchen. Cross contamination may occur among food products. If you have a food allergy or dietary restriction, please reach out prior to the class to see if an accommodation can be made. Last minute accommodations cannot be made during the class. We commit to occasionally offering gluten free and dairy free classes.
Whenever possible, we will include a hands-on activity for participants to practice for at least a portion of the class. Classes such as cake or cookie decorating, sushi rolling, raclette, and knife skills classes can expect to be fully hands on.
Due to space limitations and the fact we still only have one kitchen, most classes are a hybrid of demonstration and hands on, but you will find some that are more demonstration based due to the menu prepared or the preferences of the chef. This means an instructor models the procedures from the front of the room with opportunities for volunteers to assist. Participants will receive note taking guides/recipes to assist the learning process. Integrated technology will provide you a close up view of all preparation from all seating.
Didn't find your answer?
Don't hestitate to contact us