Please remember we are a small business. When we choose to offer a promotion, we are unable to bundle reward points or additional discounts on top of the sale price.

Yes, we offer in-store pickup.  Just select Pick-Up within the shipping options of your order process. Then, please use our appointment app to select the time that best suits your schedule. As an alternate, we offer local delivery or UPS ground shipping.

Yes. Please contact the store to relay this message or include the note with your order. Questions specific to your order may be asked in order to verify your identity, but we are happy to accommodate your request.

The state of Montana does not have a sales tax so items purchased at La Cuisine will not be charged tax.

As a small business located in a sales-tax exempt state, we do not have sufficient nexus in any of the other 49 states to be required to collect and report sales tax, when orders are placed directly on our website.

However, if you purchase through Facebook or Instagram, those platforms may assess your local state tax.

Yes. We take the security of our orders and customer's identity very seriously. It is one reason we have partnered with Shopify, the leader in online point of sale transactions. Please read more about our privacy policy on our website.

Please keep in mind we are a small, veteran & woman owned business. It is often not possible for us to match loss-leaders offered by large big-box vendors, but we will do our best to offer a competitive price.

We appreciate customer loyalty and hope you find our personalized service as an unmatched benefit to shopping elsewhere.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR  to 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. 

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

Our shipping policy can be found on our website.

You are welcome to contact us at tina@lacuisine-bozeman.com to make a request. However, keep in mind, we try to work expediently and efficiently. While it may seem your order has not shipped, it may be packaged and ready to ship and therefore unable to be altered.

When your order ships you will receive a shipping notification complete with a UPS or USPS tracking number.

All our orders will be shipped USPS or UPS Ground, insured. Please contact us at tina@lacuisine-bozeman.com to report a damaged delivery, along with photos to document the damage. We will then determine if a UPS claim is the best course of action, if a product return is necessary, or an alternative solution. Once approved, you can proceed with a refund or exchange.

Yes. We will ship the products that are available promptly rather than waiting on individual back ordered items. Additional shipping charges may apply.

Please find our return policy on our website. Please note: All Special Order Only items are NOT returnable. If you asked us to order in an item we do not normally stock, it is important that you are confident you really want those items. Upon owner approval, it may be possible to return for store credit only, but again, that is with approval only and should not be expected.

Clearance items are non-returnable. You will know they are clearance by either a red pricing sticker or a listing in the Clearance section of our website.

Sale items may be exchanged or returned for a store credit.  Refunds are only issued in the same form as original payment, with a receipt and when the product is in clean, original condition, and in the original packaging. Please see our refund policy for more information.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Stopping by the store will be your best opportunity to select your new item(s) and receive it in a timely manner.

If you are ordering online, please include your new selections with your return request.

Yes! In fact, without proof of exact payment ( a receipt) you will only be issued a gift card rather than a cash refund.