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FAQs

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Classes

Where are La Cuisine classes located?

All classes will be located in our storefront, unless designated as a virtual session.
2405 W. Main, Ste 6
Bozeman, MT 59718

How do I contact you if I have questions or need assistance?

Please call our store at 406-570-4824 or email to Tina@lacuisine-bozeman.com

What is your refund and/or class cancellation policy?

Within 72 hours, there will be no refund, but we will issue you a class credit to attend at another date.

If you are not feeling well or have been around someone who is sick, please stay home and get well.  If you need to need to cancel a class, please do so at least 7 days in advance to receive a full refund. Between 7 days and 72 hours prior, a partial refund of 50% or a credit for a future class will be offered.

La Cuisine reserves to right to cancel a class 48 hours prior to its scheduled time if it does not meet the minimum number of guests. If La Cuisine must cancel a class, all participants will have the choice between a refund or a class credit to attend at a later date.

Is public transportation available? What is your parking situation?

Guests are strongly encouraged to visit the Streamline Bus Schedule if public transport is needed. Alternatively, Uber/Lyft may be an option for you. We have a dedicated parking lot on the north side of Main Street if you have your own vehicle.

Do you have classes for beginners?

Yes. Classes will be identified for the skill level (i.e. beginner, intermediate or master) to support your decision making process.

Do you offer private cooking classes and events?

Yes. If you seek a truly signature class experience, book a private class instead. We will work together to tailor the class to suit your group and your choice of menu and culinary preferences. An instructor will lead your group in a collaborative, memorable and cozy cooking experience for 6-20. A private event is a distinct option for birthday parties, bridal showers, dinner parties, corporate groups, holiday events and so much more.   Contact us for more information.

How old do I need to be to participate in a La Cuisine class?

Classes are designed for 18 and older unless it is a class specifically advertised for kids, 8 and older.

Do you accommodate substitutions for dietary restrictions or allergies?

Nuts and common food allergens (e.g. wheat, dairy, eggs, shellfish) are frequently used in our kitchen. Cross contamination may occur among food products. If you have a food allergy or dietary restriction, please reach out prior to the class to see if an accommodation can be made. Last minute accommodations cannot be made during the class.

Are your classes hands-on or in a demonstration format?

Due to space limitations, the majority of our classes are demonstration based. This means an instructor models the procedures from the front of the room. Participants will receive note taking guides recipes to assist the learning process. Integrated technology (doc cams and iPads) will provide you a close up view of all preparation. When possible, we will include a hands-on task for participants to practice for at least a portion of the class.

What is the typical class size?

Typical classes are capped at 15 participants.  If a class is designed to be fully hands on, the size will be limited to 10 or less.

What is the format of a typical cooking class?

The average duration of our current cooking classes is 2 hours. You will be seated/standing at your work station as your instructor demonstrates techniques. When hands-on approaches are implemented, the instructor and/or any assistants will walk around providing individual feedback and support.

How many recipes are prepared in the cooking class?

The items prepared in a class is highly dependent on the class topic and menu selected. Each class is distinct and the designated menu items. 

When should I arrive for my class?

Please arrive at least 15 minutes prior to the start of class to ensure sufficient time for checking in and sanitary protocols. If you wish to shop prior to class, please add in additional time. Shopping, however, will be available for 30 minutes after the class has ended.

What happens if I am late for class?

Please do your best to respect our start time to avoid disruptions to the other participants and the instructor. However, we know that life happens and we will do our best to accommodate you. Please keep in mind, the class will already be in session, so we ask that you arrive quietly, get your hands washed in the restroom and be seated with as few interruptions as possible.  

Can I transfer to a different class?

Yes. Especially if you are ill, we would prefer that you reschedule for a session when you are feeling better. Outside of illness, please note the cancellation policies before deciding if transferring is your best option and try to honor our 72 hour policy to ensure spaces are available to all who wish to attend and food products are not wasted by last minute cancellations.

What do I need to bring to class?

Just yourself, and a beverage if you desire something to drink other than water or coffee/tea, upon request.

What should I wear to class?

Please dress comfortably with sensible shoes. We recommend that you have the ability to push up your sleeves, clip or tie your hair back, and wear tailored (rather than flowing) clothing.

What if I don’t wear appropriate attire?

It may be possible that you will be limited from participating in certain hands-on activities if your clothing impedes safe kitchen practices.

Will I get any takeaways?

Takeaways are dependent upon the class.  Unless otherwise stated in the description, you must enjoy all food prepared in the class on the premises. No prepared food should be taken from the facility.

If the class is entertaining focused, there may be decor pieces designed and created in the session that is fully intended to be yours to takeaway.

Do I need to eat before class?

Please keep in mind, not all our classes are cooking classes and of course, snacking is an individual preference.  If food is centric to the course content, it is recommended you save room to enjoy the food prepared and sampled.  However, it may not be a full meal serving, depending on the menu.

If the class is entertaining focused, there may not be food available. Consult your class description and please contact the store if you have any questions.

Can I bring my own beer or wine with me?

Yes. In fact, La Cuisine does not have a liquor license. We will offer water, tea and coffee at our events. You are welcome to BYOB.

Can I bring a friend?

We strongly encourage friends to join classes. However, your friend must be a registered participant within 72 hours of the class session. We do not accept walk-ins.

How do waitlists work?

For our more popular classes, it may be necessary for us to keep a wait list. If cancellations occur, we will reach out to individuals on the list (first come, first served) to fill the vacancies. If you decline our invitation, we will move down the list to the next available party.

How do I register for a class?

Please register for classes using our Class registration links on our website. You will find the calendar at the bottom of the Classes page.

Can I register for a class on the same day?

Unfortunately, no. It is our policy to give our instructors 72 hours to purchase and prepare for the class. If we add last minute attendees, we run the risk of not having sufficient supplies for everyone. 

It may be possible for a single individual to replace an ill participant. Please contact the store owner, Tina for approval.

I bought a class registration as a gift. How do I add their name to the class list?

What a thoughtful gift! Please contact the store to change a registrant's name on our event list. Alternatively, if you purchased several seats at the same time, the registration form should have given you permission to individualize each participant.

Do you accept walk-ins?

No. Our classes are thoughtfully prepared for a limited number of participants and we do not have quantities available for extra guests.

How often do you update your class schedule?

We strive to book our classes at least 60 days out in order to coordinate with the best instructors, source supplies and assist our guests in being able to plan accordingly in advance of the session.

What if I want to teach a class at La Cuisine?

We would love the opportunity to meet with you. Please contact our owner, Tina at Tina@lacuisine-bozeman.com to arrange an interview regarding your class ideas.

Is there a maximum number of participants for the virtual cooking class?
No. If your home will accommodate, feel free to make this a family and friends event.

How should I  prepare for a virtual cooking class? 
We will provide you with a shopping list and a kitchen supply list at least 48 hours prior to the event. We recommend collecting your supplies in advance to ensure you have what you need to actively participate.

Are there shopping discounts during the class?

On the day of class only, participants will receive a 15% discount toward any in-store retail purchases or future class registrations.  Shopping will be open for 30 minutes following the class. 

 

Shopping

How do I place an order?

It's easy. First, click on the product image or product name to view the item details. To add an item to your order, click the Add to Cart button.

When you are ready to checkout, click View Cart > Checkout. You will then need to either sign in or create an account to check out.

How do I track my order?

When your order ships you will receive a shipping notification complete with a UPS tracking number.

How do I pay for my order?

We accept all major credit cards and virtual payment options such as Shop Pay, Google Pay, Apple Pay & Pay Pal

How will my order be packaged?

We will strive to package your selections as securely as possible.

One of my items is back ordered. Can I get the rest of my order now?

Yes. We will ship the products that are available promptly rather than waiting on individual back ordered items. Additional shipping charges may apply.

What if my order is delivered damaged?

All our orders will be shipped UPS Ground, insured. Please contact us at tina@lacuisine-bozeman.com to report a damaged delivery, along with photos to document the damage. We will then determine if a UPS claim is the best course of action, if a product return is necessary, or an alternative solution. Once approved, you can proceed with a refund or exchange.

How much is shipping and handling? 

Our shipping policy can be found on our website.

Can I cancel or modify my order before it ships?

You are welcome to contact us at tina@lacuisine-bozeman.com to make a request. However, keep in mind, we try to work expediently and efficiently. While it may seem your order has not shipped, it may be packaged and ready to ship and therefore unable to be altered.

What is your return policy?

Please find our return policy on our website.

Can I return a clearance/sale item?

Clearance items are non-returnable. You will know they are clearance by either a red pricing sticker or a price ending in $ .98.

Sale items may be exchanged or returned for a store credit.  Refunds are only issued in the same form as original payment, with a receipt and when the product is in clean, original condition, and in the original packaging. Please see our refund policy for more information.

How do I make an exchange?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Stopping by the store will be your best opportunity to select your new item(s) and receive it in a timely manner.

If you are ordering online, please include your new selections with your return form.

Can a return be refunded in the form of a gift card?

Yes! In fact, without proof of exact payment ( a receipt) you will only be issued a gift card rather than a cash refund.

Can I buy online and pick up in store?

Yes, once our storefront opens to the public, we will offer in-store pickup. In the meantime, while our store is under construction, we will deliver to you in the Gallatin Valley.

Can someone else pick up my order?

Yes. Please contact the store to relay this message or include the note with your order. Questions specific to your order may be asked in order to verify your identity, but we are happy to accommodate your request.

Is the information I give you secure?

Yes. We take the security of our orders and customer's identity very seriously. It is one reason we have partnered with Shopify, the leader in online point of sale transactions. Please read more about our privacy policy on our website.

Do you have a price match policy?

Not at this time. Please keep in mind we are a small, veteran owned business. It is often not possible for us to match loss-leaders offered by large big-box vendors.

Do you charge taxes?

The state of Montana does not have a sales tax so items purchased and delivered within our state will not incur sales tax.  However, by law, we may be required to charge sales tax when shipping to certain states.  Our point-of-sale vendor will automatically apply sales tax when required.

 

Registry

How do I create a gift registry or wishlist?

It's so easy! Click Visit MyRegistry from our top tool strip.

Are any products ineligible for registry?

Any physical product on the website can be purchased from your registry. There may be some "in-store only" products (i.e. Earlywood products) that are not available on our website and could only be added for in-store purchases. Stop in to inquire about these specific items.

How do I edit a gift registry?

How do I add items to my registry?

Can I get a print copy of a registry?

How do I cancel my registry?

Can I change the shipping address on my registry?

Are registry purchases reflected/updated on my registry regularly?

Who can I call for help with my registry?

How do I let people know about my registry?

What if items on my registry become discontinued?

How long after my event does my discount last?

An exclusive 15% discount is available for three months after your big day.

How long will my registry be available after my event?

The registry will automatically close 30 days following your event.

What happens if I have to postpone/reschedule?

We understand that schedules change. Please contact us as soon as you have a new wedding date so we can help you adjust your registry.

What should I do if the registrant has received everything on their list?

We highly encourage gift cards so your recipient can make thier own personalized selections; however, we are happy to help you with your shopping needs if you seek suggestions.

What if I get duplicate gifts?

We are happy to have you stop by and make an exchange for another product on your list or anything else in the store.

Can I register for a La Cuisine Gift Card?

Yes, just like any other product on our website, gift cards can be added to your registry as a preferred item.

Do I need an appointment to set up a registry in store?

No. While you are welcome to schedule an appointment so we can assist you select the best products for your personal preferences, but you are also welcome to log into our website and create your MyRegistry online and in your own home.

What gift packaging options are available?

We have numerous gift wrap options available on our website and in the store. To see the colors, please visit the wrapping link. Alternatively, we can offer a basket wrapped in clear cellophane. Just select the basket from the store and let us know how you would like it wrapped.

Can I include a custom message card with my gift purchase?

Absolutely! Just select the card design and let the team member know what you would like the card to say and we will include it on the wrapped package.